Wanted: People Who Give a Damn!

THIS POSITION HAS BEEN FILLED; HOWEVER, WE DO VALUE GREAT TALENT AND CONTINUE TO ACCEPT OUTSTANDING APPLICATIONS.
UPDATE: While initially posted as a Co-op Position, we are willing to make this a full-time posting if there is an eager candidate/person
Our philosophy is this: Attitude is more important than Experience. And by ‘Attitude’ we are not talking about sass, sarcasm, or self-confidence (though sometimes a little of each of these may be found in the people you may be working with over the next 4-8 months… or longer if you don’t suck). We are talking about a willingness to learn, grow, and adapt to the fast-paced, day-to-day activities that will be thrust upon you. We believe we can teach skills, but you cannot teach people to give a damn. You can’t teach attitude.
This is one of the reasons why we like Co-op Students. We really do. Well, maybe not all Co-op Students … some can be really annoying, but assuming you are not one of those types … we may have an opportunity for you.
But first, there is something we need to tell you. We are located way out here in the heart of Maple Ridge. For those of you that have never ventured beyond the boundaries of Point Grey, head east until you hit the mountains and don’t forget your passport. You see, we all live out this way because of the quality of life the region offers and to be more involved in the community rather than some anonymous soul in the concrete jungle. As such, this is where we set up shop over 3 years ago. Deal with it. If you are thinking of taking transit to work with us, sorry … that probably won’t be feasible. We just about killed the poor co-op student we had last time who had valiantly tried the whole “I-am-eco-friendly-and-broke-and-it-can’t-really-be-that-far-can-it?” But if you have a car, it is only 40 minutes from downtown. If you live out in Surrey, Langley, New West, Tri-Cities, the Fraser Valley, then hey… you’re in luck and this may be way better than commuting into the city every day.
Still there and still interested? Good. Now a bit more about us and the position…

About Us

Left of the Dot Media turns million dollar domain names into multi-million dollar businesses. This includes the evolving web properties RentalHomes.com, Christmas.com, RentByOwner.com, Homeowners.com, Renters.com, Oahu.com, and many more. We have a small office in Maple Ridge of about 8-10 people plus a 30-person development team overseas. Given this tidbit of information, you should be Internet-savvy enough to do a bit more research should you be so inclined

About the Co-op Position Itself

  • You would start off by working closely with three of our web-brands: RentalHomes.com, Renters.com, and RentByOwner.com
  • We have hundreds of people calling into these Brands every month looking for all sorts of things: recommendations of places to stay, questions about how the brands work, opportunities to list their homes with our sites, etc.. You will need to own this customer experience. Yes this includes answering client phone calls, emails, support questions, etc… But this is NOT a tele-sales/tele-support role. Your role on the phone, or when you are answering email inquiries (or perhaps live chat if we think it may be worth trying) is to learn from our clients about how we might improve the brands and give our clients a better overall experience. Speaking with clients should also uncover new business opportunities that we can take advantage of.
  • More often than not, people who are contacting us are going on vacation and are looking for help in identifying where to go. If you go above and beyond to exceed their expectations, consider this a win.
  • “Other duties as required.” Yes, we know you often see this requirement on a lot of job descriptions, but we really mean it. We are a small team who has everyone hands on in building and growing the brand. Other duties may involve aspects of search engine marketing, content creation, business development, or office admin. We are not afraid to teach, assuming you are not afraid to learn.

Personality

As mentioned above, we value attitude more than experience. Thus, here are some traits that should describe your personality:

  • You must be a risk taker who has a passion for entrepreneurism
  • You realize that failure is an option, because failure means that you have started
  • You grew up with the Internet, so you are a technologist because your life has been online and there is no other way
  • You must be a self-starter and be able to manage yourself and your projects
  • You can self-learn as things change; and quickly, because learning is something that you have to do daily
  • You should be up-to-date on your Internet memes (that way you know if we are laughing at you or with you).
  • You must want to work in a startup
  • You must believe in the mantra of “Work hard, play hard.”
  • You must be able to laugh at yourself and roll with the punches
  • You must tolerate animals (we have an office dog or two who visit regularly).
  • You don’t have to be good at Darts or Foosball, but you should be willing to learn or you will constantly lose and be the one doing the coffee run to Waves on 207th. Yes, as a co-op student you will be going to get coffee, but then so do the company’s founders. Hey… we are an equal opportunity company.

 

Essential Skills

  • You must be enrolled in year 3 or 4 of an accredited post-secondary institution and willing to commit to a 4 month internship. We may be willing to go to 8 months for the right candidate. Emphasis on business and/or tourism & hospitality a bonus.
  • Great attitude and great work ethic is a must
  • Computer literate:  Word, Excel, Reddit
  • Some sort of work experience: whether in retail, as a barista, in a restaurant, working construction, hustling sales door-to-door … anything.  We just don’t want to be your first job ever.
  • Excellent oral and written communication skills.

 

 Useful Things

  • Experience in a customer-facing role either in person or on the phone
  • You are a mobile aficionado and live and breathe apps
  • You are a geek
  • You are involved in your community and have a history of community leadership and volunteering
  • Knowledge (and willingness to accept) that sometimes it requires we work around the clock — not because someone is poking you with a sharp stick, but because you want to and we need to
  • Knowledge that you don’t know everything and that we don’t know everything, but if we put our heads together, we can probably figure it out at least as well as anyone else.
  • If you are a varsity athlete, you may be able to help the company in the Tough Mudder event towards the end of June

 

Compensation & Next Steps

  • Competitive based on experience
  • Speak with your Co-op Coordinator to learn more about us and to arrange a meeting.
  • We do require a resume (or online link where we can learn more about you). But more importantly, sell us on yourself via a kick-ass cover letter about why you are right for us.
  • If you are applying to us separately rather than through your post-secondary institution, please provide us with additional details on your Co-op Program when forwarding your resume and cover letter. Please send these through to careers@leftofthedot.com. No phone calls or unexpected visits please because we have developers here and they are easily startled.
  • Thanks in advance for considering us, and while we thank all those who apply, only those who are being considered may be contacted. We apologize in advance if we can’t respond to everyone.

Learn more about us at www.LeftOfTheDot.com

Having fun with our last Co-op Student
Having fun with our last Co-op Student